WoW , what a crazy industry..

Lafnbowtie

Well I have to say, the carting industry is somewhat of a odd hobby. Not the carting its self, but some of the companies that sell parts IMO. I do really enjoy my new found cart, I have about 3-4 months involved in where it is now, so maybe this thought is somewhat premature due to my little time with the involvment of this hobby.

The first purchase was a basket case ez-go cart that was over the sellers head for parts swapping, and the sale included alot of items for a big block swap. Being new to this hobby, purchased the cart and items, then started to look into what it would need to complete the cart. It really amazed me how many businesses would not talk with you over the phone?? Dont get me wrong, there were a handfull that would leed you in the right direction,and so then I purchased the items, but the majority acted as if they had no time for you while waisting there time, and would respond with one word replies, like your going to figure out a secret from them on how to recreate the Hope diamond or something. Owning a business myself, Im amazed how these owners keep any customers, I guess Im kinda old school with running a business, eh...who knows.

The real issue of this thread is what happened this week. I had purchased some items to the tune of about 250.00 for the cart. What items is really unimportant, as is the name of the company, no need to bash.
With new parts always comes the exitement for the install and being able to progress with the hobby for me. The package showed, was missing one part,eh... not a big deal, I will call and get it figured out, the item will really work without it, just a saftey feature anyway....... Then, get to looking closer, the item looks used?? Had hints of over spray on it, and a couple of the bolts look rounded, surface is dinged-up...WTF!!! You know, this item will work, and no one will ever see that close-up,but with fatigue and heat cycles?How long has it been actually in use?? Everything comes to mind after I discover the used item.

It really just comes down to the point of it, I produce a superior product that is NEW in my business, my customer is purchasing it NEW! Personally, when this kind of stuff happens to me it burns me to no end.

Almost like they hoped I did not see it, it had to be that way, or else it would have been brought to my attention before shipping " hey, we are out of all of these certain parts at the moment, we could pull one off our current in shop cart and sell it to you for half price, or you can wait for our shipment in a week or so" kind of comment.It was admitted when I called them it was a used item off there cart because they were out of the item(s)......

Anyway, sorry to ramble on, just look over your orders, you might be suprised in what is getting shipped. All the good businesses out there in this hobby, hats off to you, I will be ordering and spending time and time again.

BGW

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roady89

I'd be freakin pissed if I paid for something that was supposed to be NEW and it had overspray on it and the bolts were used. Please tell us the name of this "company" so we don't make the same mistake. You could at least PM me with the name.

mikesmotortoys

Wasn't us, that's for sure! You say you called some dealerships? We try to help as much as possible over the phone, too, but I have to draw the line in some cases on a "time limit" for telling someone how to instal parts purchased elsewhere - if you're in business, you should understand. You have every right to be mad. How did you do your search for the parts? Shopping by price only?

BigBlockMan

WOW that takes guts, Not good.

As with MMT we also try to help people on the phone as it usually comes back later on down the road. One thing you have to realize though with a group this size. There may be several people involved in a simular project as yourself asking the same questions, Thats why this forum is such a great resource. It is also why when you call someone for help or information they can sometimes be a little short. You may be the forth or fifth guy that day to call and ask how to connect the throttle on a clone motor or something simular to that. I for one get asked that at least several times a week and I have never even seen a clone motor. LOL

WOW used parts thats just not good, That can also come back to ya. But not in a good way.

roady89

Just to clarify, the dealer he bought his parts from IS NOT AN ADVERTISER HERE ON BGW. We don't need those types here on the forum period. I'm sorry you had to deal with this. Hopefully it will be resolved quickly. You guys probly don't know the "details" of the situation. The part was supposed to be new and it wasn't.

decipher

Just my 2 cents but if you can't figure out how to hookup a throttle should you really be doing the install??

BigBlockMan

LOL Your probably right on that my friend, But you would be surprised some of the questions people call with.

mikesmotortoys

I had an interesting call yesterday. Someone from Tyler called and asked if we sold parts for EZGO's. After his "break the ice" 5 minutes on non-sense, he asks how fast an EZGO ST can run. After about 10 minutes he admits that he is an attorney working on a teenage accident case with a golf cart. After 15 minutes I say to him, "So, you're really not interested in buying any parts?" "You just needed to waste 15 minutes of my time to ask how fast a golf cart can go?" Then I politely said, "Have a good day sir, I have REAL customers that need my help."

If he would have come right out in the beginning, said who he was and what he wanted, I could have saved myself an easy 14 minutes...

decipher

I know myself I've tried to get a couple answers that were at least more tech related but I had to figure myself I just can't believe someone (actually I guess I can I've been in cars and it for years) there are slot of stupid / non mechanically inclined people it's just a throttle should be one of the most easy things to figure. And I'd say that should be many I have no clue what I'm doing moment!

Lafnbowtie

Yeah....I am certain there are many calls from "tire kickers" that it would get old in a hurry, just trolling for info, and have no intent to purchase anything.
And , it makes it that much harder for people who are truely purchasing items, but want the info on what they are buying and options with there issues.

The real issue I have is trying to pull wool over my eyes after paying full price, and , I guess, hoping I might not look that far into the item.