Warranty Replacement

jjance · 05-18-2015, 07:22 PM

Hopefully one of the site sponsors will answer this. If I order a CC part from company XYZ and it goes bad. Who takes cares of the warranty? The company I bought it from or Club Car and who would I contact for warranty replacement.

TahoeDawgZ71 · 05-18-2015, 10:44 PM

Nobody. There is no warranty on parts.

jjance · 05-19-2015, 06:07 AM

Quote:

There is no warranty on parts.

That stinks. I would have thought 30 or 90 days.

scooterman · 05-19-2015, 07:56 AM

May I ask out of curiosity what parts are you concerned with in particular? Is it part of the electrical system or a mechanical part?

scottyb · 05-19-2015, 08:46 AM

No warranty on parts seems a little harsh but, consider what you are asking for. 99% of the golf cart parts sold online are sold to do it your-selfers who had no idea they could fix their cart until google brought them here. So 99% of the time when a part is bad, it has been improperly installed.
I try to work with my customers knowing that there is a 1% chance of a bad product and that it's not fair to stick the 1 in a 100 guy with a bad product. I offer a 30 day warranty against mechanical defects. Controllers, chargers, brake kits, all come with an up to 2 year manufacture warranty.
We interface between the customer and the manufacture to offer preliminary troubleshooting & issue return authorizations if needed. This seems to keep both the manufacture and the customers happy. Of course we get out share of defective returns with arc welding and hammer marks on them.

We do not sell OEM parts.

TahoeDawgZ71 · 05-19-2015, 09:33 AM

I guess I should have been more clear. Dealers typically do not honor any type of warranty on parts that you purchase from them because Club Car doesn't honor any type of warranty to them.

kev2504 · 05-20-2015, 07:57 AM

You would need to ask yourself why should the cart manufacturer warranty any type of after market part that was installed by someone other than the dealer. I think that is one of the reasons we have the dealers install, or fix stuff on any type of vehicle.
If you want to save money, make sure you do it right. Knowledge comes at a cost some times.

05-18-2015, 07:22 PM	#1
jjance Gone Wild Join Date: Feb 2011 Location: Chattanooga TN Posts: 2,105	Warranty Replacement Hopefully one of the site sponsors will answer this. If I order a CC part from company XYZ and it goes bad. Who takes cares of the warranty? The company I bought it from or Club Car and who would I contact for warranty replacement.

05-18-2015, 10:44 PM	#2
TahoeDawgZ71 revolutiongolfcars.com Join Date: Mar 2010 Location: Golf Car Capital of The World... Augusta, Georgia Posts: 10,224	Re: Warranty Replacement Nobody. There is no warranty on parts.

05-19-2015, 07:56 AM	#4
scooterman Gone Wild Join Date: Jan 2014 Location: Lafayette, Louisiana Posts: 1,677	Re: Warranty Replacement May I ask out of curiosity what parts are you concerned with in particular? Is it part of the electrical system or a mechanical part?

05-19-2015, 08:46 AM	#5
scottyb Happy Carting Join Date: Dec 2007 Location: Southern California Posts: 73,417	Re: Warranty Replacement No warranty on parts seems a little harsh but, consider what you are asking for. 99% of the golf cart parts sold online are sold to do it your-selfers who had no idea they could fix their cart until google brought them here. So 99% of the time when a part is bad, it has been improperly installed. I try to work with my customers knowing that there is a 1% chance of a bad product and that it's not fair to stick the 1 in a 100 guy with a bad product. I offer a 30 day warranty against mechanical defects. Controllers, chargers, brake kits, all come with an up to 2 year manufacture warranty. We interface between the customer and the manufacture to offer preliminary troubleshooting & issue return authorizations if needed. This seems to keep both the manufacture and the customers happy. Of course we get out share of defective returns with arc welding and hammer marks on them. We do not sell OEM parts.

05-19-2015, 09:33 AM	#6
TahoeDawgZ71 revolutiongolfcars.com Join Date: Mar 2010 Location: Golf Car Capital of The World... Augusta, Georgia Posts: 10,224	Re: Warranty Replacement I guess I should have been more clear. Dealers typically do not honor any type of warranty on parts that you purchase from them because Club Car doesn't honor any type of warranty to them.

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05-20-2015, 07:57 AM	#7
kev2504 Gone Wild Join Date: Jun 2012 Location: Eagle, WI Posts: 317	Re: Warranty Replacement You would need to ask yourself why should the cart manufacturer warranty any type of after market part that was installed by someone other than the dealer. I think that is one of the reasons we have the dealers install, or fix stuff on any type of vehicle. If you want to save money, make sure you do it right. Knowledge comes at a cost some times.

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