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Unread 07-19-2016, 12:21 PM   #11
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Default Re: Alltrax Updates

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Originally Posted by jjance View Post
Did you delete it completely including the zip files and setup files not just the program file. Do you get the Alltrax Toolbox icon on your screen?
Yes, I erase all files and only kept the last zip file. I unzipped that file and ran the setup program. It finishes with a Alltrax icon on the desktop. However, when I run the program from the icon in about 2 seconds I get a box that says the program has stopped working and Microsoft is "checking for an answer" haha...
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Unread 07-19-2016, 12:36 PM   #12
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Default Re: Alltrax Updates

Quick question:
Was the controller unplugged during the software install (so the USB drivers can be updated) and then plugged in before the program was launched (so it can detect the model)?
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Unread 07-19-2016, 12:40 PM   #13
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Default Re: Alltrax Updates

Quote:
Originally Posted by handyman7653 View Post
Yes, I erase all files and only kept the last zip file. I unzipped that file and ran the setup program. It finishes with a Alltrax icon on the desktop. However, when I run the program from the icon in about 2 seconds I get a box that says the program has stopped working and Microsoft is "checking for an answer" haha...
Something is blocking the download or the permission on your end. Or call alltrax tech support.
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Unread 07-19-2016, 12:52 PM   #14
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Default Re: Alltrax Updates

Somebody needs to start a computer 101 thread.....
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Unread 07-19-2016, 12:57 PM   #15
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Default Re: Alltrax Updates

Quote:
Originally Posted by Sergio View Post
Quick question:
Was the controller unplugged during the software install (so the USB drivers can be updated) and then plugged in before the program was launched (so it can detect the model)?
Solved the problem. Put the software on another laptop running Windows 7 and it is working fine.... I'll fool around with the other laptop when I have more time.

BTW the laptop does not need to be hooked to the controller via usb to open. 3.1.5 opens fine on my Windows 7 laptop without connection to the controller. Just doesn't show any settings.
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Unread 07-19-2016, 01:09 PM   #16
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Default Re: Alltrax Updates

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Originally Posted by scottyb View Post
Somebody needs to start a computer 101 thread.....
Well, the Senior Center has a class. Thought I was past that but I guess I should attend for the photo files part.


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