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Unread 10-11-2011, 08:21 PM   #81
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Default Re: Fire

Cheepjeep2,,... First off I want to congratulate you on holding your cool throughout this entire fiasco! Most people, including myself, would have gone ballistic, especially when you mention 2 young childern and a mother. Good God,... there are plenty of good men that would have just picked up the cart and turned it over to protect those girls. It seems as I get older the things that become important to me were always there,... but I was somewhere else. In my senior years I finally know what is important.

I hope you can find a way to comfort the Mother and the kids,... as they may never want to get close to a cart again. I can't imagine what her husband is thinking.

Anyway,..good job,... well done.,... and give those kids a hug.
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Unread 10-11-2011, 09:39 PM   #82
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Default Re: Fire

Quote:
Originally Posted by cheapjeep2 View Post
Well heard back from Alltrax today....

The controller had multiple failed circuits, they had not seen one that bad in a while, also the solenoid looks like it had been welded for a brief moment as there is a small 2 mm vaporization mark on the contacts, but not enough to weld shut. One possible scenario was a low voltage situation, the reason they say that is they see the low voltage circuit fried, but the more we discussed the situation they have ruled that out.

Summary, two failed components, and they can't tell which caused which... they are leaning towards the controller causing the solenoid burn mark but ultimately just don't know. So in the end all they can confirm is multiple simultaneous failure points and have taken ownership for causing the failure and fire.

They have been fantastic to work with and they are standing by us which is more than I can say for many companies now days.

Kudos to Alltrax.
Glad they are standing by their products! That is why I use Alltrax and will continue to do so. Also it is a good reason to buy American where you can! Could you imagine trying to talk to somebody in China vs Oregon!
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Unread 10-16-2011, 05:50 PM   #83
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Default It's Alive!!!!!!!!!!!!!!!!!!!!!!!!!!

The Phoenix has been reborn from the ashes. Got all the wiring done today, standard new horn, a new DIXIE horn, new controller, solenoid, new wiring harness, new OBC, and new light harness. EVERY wire is new.

Fired it up and she runs! The only thing I am still out to lunch on is the new OBC, this OBC is the new model and supersedes the previous model that we're used to seeing in these carts. This model does not have a reboot feature and I am not sure about it's charging just yet. I reset it once and it appears like it's working better but we will see.

Here are a few pics and the new OBC.
Attached Images
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File Type: jpg IMG_0116[1].jpg (131.7 KB, 33 views)
File Type: jpg IMG_0117[1].jpg (182.8 KB, 35 views)
File Type: jpg IMG_0118[1].jpg (182.6 KB, 31 views)
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Unread 10-16-2011, 07:24 PM   #84
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Default Re: Fire

Is Alltrax paying for all of the damage repairs?

Or is their liability limited to the replacement of the failed part?
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Unread 10-16-2011, 07:57 PM   #85
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Default Re: Fire

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Originally Posted by scottyb View Post
Is Alltrax paying for all of the damage repairs?

Or is their liability limited to the replacement of the failed part?
All I can say is everything is working out.
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Unread 10-16-2011, 09:07 PM   #86
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Default Re: Fire

Wow , great educational post. Sorry about the cart, but on the positive side i am one of the many that will be buying fuses, fire extinguisher, verifying insurance coverage, etc. I will also favour Alltrax products when time to purchase arrives.
Also, great presentation of facts and pictures.
Thanks, John
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Unread 10-16-2011, 09:12 PM   #87
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Default Re: Fire

Looking good!
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Unread 10-16-2011, 10:26 PM   #88
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Default Re: It's Alive!!!!!!!!!!!!!!!!!!!!!!!!!!

Quote:
Originally Posted by cheapjeep2 View Post
The Phoenix has been reborn from the ashes. Got all the wiring done today, standard new horn, a new DIXIE horn, new controller, solenoid, new wiring harness, new OBC, and new light harness. EVERY wire is new.

Fired it up and she runs! The only thing I am still out to lunch on is the new OBC, this OBC is the new model and supersedes the previous model that we're used to seeing in these carts. This model does not have a reboot feature and I am not sure about it's charging just yet. I reset it once and it appears like it's working better but we will see.

Here are a few pics and the new OBC.
It's a better OBC... believe me. Instead of calibrating and reading voltage once during the beginning of the charge cycle, it does it SEVERAL times during the charge cycle. It makes for a much more accurate charge
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Unread 10-16-2011, 11:20 PM   #89
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Default Re: It's Alive!!!!!!!!!!!!!!!!!!!!!!!!!!

Quote:
Originally Posted by TahoeDawgZ71 View Post
It's a better OBC... believe me. Instead of calibrating and reading voltage once during the beginning of the charge cycle, it does it SEVERAL times during the charge cycle. It makes for a much more accurate charge
So that's what it is doing! Cool, I thought it was whacked out.
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Unread 10-16-2011, 11:41 PM   #90
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Default Re: Fire

Quote:
Originally Posted by cheapjeep2 View Post
All I can say is everything is working out.
Well, if you are not upset that their controller failed and burnt your cart up... & everything is working out... I would have to conclude that they are paying for more than a new controller.
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