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Unread 07-04-2013, 10:44 AM   #1
Not Yet Wild
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Join Date: Jan 2009
Location: Houston, Tx.
Posts: 55
Default Jake's Lift Kits - Pathetic customer service

So I realized I needed the kingpin alignment kit for my 6" spindle lift. Called them on Monday to order it. Finally spoke to someone after 10 or more minutes on hold waiting who assured me it would be shipped out Tuesday on 2 day delivery. Here it is Thursday morning with no sign of a shipment notice (which was mentioned in the order confirmation) so I am calling them to see if it has even left yet. Currently 25:24 minutes on hold again. They might make good lift kits but you had better hope you don't need to talk to anyone.
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Unread 07-04-2013, 10:50 AM   #2
Not Yet Wild
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Wow. After 30:16 sitting on hold, it forced me to leave a message. Wonder how long this will take?
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Unread 07-04-2013, 10:55 AM   #3
nimda
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Default Re: Jake's Lift Kits - Pathetic customer service

You do realize its a holiday right? Not tryin to make anything right, just mentioning its the 4th of July. Good luck getting anything today.
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Unread 07-04-2013, 11:01 AM   #4
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Quote:
Originally Posted by roady89 View Post
You do realize its a holiday right? Not tryin to make anything right, just mentioning its the 4th of July. Good luck getting anything today.
Good point. That may be the issue today. Hope this thing shows up but I have my doubts.
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Unread 07-04-2013, 11:06 AM   #5
Getting Wild
 
Join Date: May 2013
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Default Re: Jake's Lift Kits - Pathetic customer service

hahahahhaha,
I wouldnt be out waiting by the mail box, just saying.
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Unread 07-04-2013, 11:13 AM   #6
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Yes, I know. I am on vacation and didn't even realize the date. My bad but neither one of us clicked when he said it would be delivered on Thursday. Guess we will pick this up tomorrow.
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Unread 07-04-2013, 11:19 AM   #7
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Join Date: Apr 2013
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Default Re: Jake's Lift Kits - Pathetic customer service

LOL good luck on a regular business day cause thats the kind of customer service I got for 2 weeks! Lie after lie I finally told them too forget it and give me my money back and that took another 2 weeks too get
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