Do NOT buy from BUGGIES UNLIMITED!

Twomile · 02-25-2014, 03:14 PM

Well I ordered a "power plus max torque" kit and a Limited Slip/Posi from Buggies Unlimited last September and it took me a while to get it installed... Long story short The Crappy Chinese made garbage that they sell does not hold up! The driven clutch took a crap only at 2 months and I have a stock cart. When I was removing the clutch to get it fixed, I started to install the posi-unit. It did not fit my 1998! Buggies Unlimited is refusing to return the product saying that it is my fault that I ordered the wrong part and that I should have returned it within 30 days. This is the worst customer service I have ever encountered and I hope to God my Story gets out there so people will not be taken like I have. Do yourself a big favor and Call Plowman's Golf carts instead. Plowmans, unlike BU cares about their customer and is interested in repeat business. BU is only interested in selling Cheap parts and leaving the customer in the dark with no support and no customer service. If you look a little on the BU facebook page, you can find where people post bad press and they immediately delete it..

bokeasmowl · 02-25-2014, 03:22 PM

We've all known that for awhile. That's why we have these great sponsors that help support this site.

jakesnake27 · 02-25-2014, 03:32 PM

I agree with boke, buy from the Site Sponsors!

chris9703 · 02-25-2014, 03:38 PM

I have no experience with B U, but have been dealing with Don Plowman for my Yamaha Drive. I won't consider anyone else! Don is so knowledgeable, and pleasant to talk to. Patient, and I feel like he is in no hurry when I speak with him. Best customer service anywhere!

Twomile · 02-25-2014, 03:47 PM

I am wishing I would have gone to this forum before ordering that made in China Crap. the customer service from Buggies Unlimited was nonexistant. Luckily I got ahold of Don @ Plowmans and he has gotten me fixed up!

PAPABEAR1 · 02-25-2014, 04:08 PM

Glad I read this , been on their site looking at stuff ....No more. Glad your getting it straight.

scottyb · 02-25-2014, 04:46 PM

We should have a big sign saying this

all of the old-timers know it's true but, we forget to tell the newbies.
Actually we have to thank them for this forum.... In a roundabout way

Twomile · 02-25-2014, 04:51 PM

Here is teh discouse that myself and BU went through (after several heated emails telling me that I am screwed)

Recent Posts by Others

If only the customer service was as fast as the person monitoring bad press on Buggies Unlimited Facebook page.. Very dissapointing to see that such pisspoor service and parts quality exists today. Do NOT BUY from this Company!!!!

Like · · 3 hours ago

Top Comments

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Write a comment...

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Charlie Spencer LOL.. Customer service does not answer phone calls OR emails so How and the heck should I deal with customer service?

Like · Reply · 54 minutes ago
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Buggies Unlimited: I am sure if you call in and wait in the que someone will be happy to answer your call. I know if you leave a message that may take longer for CS to return the call. Mainly because your message will be at the end of any other messages left while handling other phone calls. If it says would you like to leave a message or continue to wait... choose the latter. It may be a bit frustrating, but you'll be happier in the long run when you are finally able to speak with a representative.

One time I was calling a government office and waited for 22 minutes to have someone pick up. No worries though. I just put it on speaker phone and did something else on my computer to pass the time.

I'm really sorry this has been such an unpleasant experience for you. I know you are frustrated, Sir. I actually do completely understand.

Like · 35 minutes ago
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Charlie Spencer If you understood, you would offer a return on this product that I purchased after being TOLD by the ad that it would fit. I am not the only person that has had issues with getting ahold of customer service. Look at all of the deleted posts from other people having the same probllem . Comparing your business to a Government agency is simply a joke. It makes perfect sence that you would strive to run your business like a government-run one. I called and left a message, emails and nobody has returned my calls. Why will you not return this part that does not fit? Oh, you are probably afraid that you will not sell it because everyone is stating to wise up that your company is selling GARBAGE.

Like · 30 minutes ago
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Write a reply...

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Charlie Spencer What about that you falsely advertised that a product would fit when in fact it does not. Show some good faith. Obviously all you care about is profit and not taking care of the customer. Simply stating that your return policy yada yada yada. Show some good faith and make it right. That is all I ask

Like · Reply · 57 minutes ago
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Buggies Unlimited Thanks for the judgment on my character. I am not an "all you care about is profit and not taking care of the customer" type of person. I understand you are frustrated, but attacking my character will not negate the fact you waited 5 months to install the product in question.

Like · 25 minutes ago
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Charlie Spencer So, if you are who you say you are you would Bend your return policy and help me out.

Like · 24 minutes ago
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Charlie Spencer But, no.. policy policy policy. Even if I had called within 30 days Im sure your returns deprartment is/are trained to delay all return claims. A client could not even get ahold of you via the "Customer service" line at all. YOu simply do not answer.

Like · 23 minutes ago
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Charlie Spencer All I am saying is that I am not the only person that has had issues with your company's service and parts quality. You don't stand behind them. Bottom Line. I will make sure to tell everyone not to buy this chinese made crap from a company that will not stand behind their products. In good faith, you should take back the limited slip because it does not fit..

Like · 21 minutes ago
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Charlie Spencer REGARDLESS of the 3 day return policy.

Like · 21 minutes ago
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Write a reply...

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Buggies Unlimited Lol. We're not trying to hide all of your comments. Your last five are showing about how much you hate us and our "piss-poor" Customer Service. That is the issue here really. Customer Service issues should be handled through Customer Service to find a resolution. We understand you're upset and I am very sorry that it has gotten to this point.

After checking with CS I have been notified that this was a purchase from 5 months ago. Our current policy is 30 days for returns. However, we have made exceptions of up to 60 days for returns, depending on the circumstances surrounding the purchase. However, we do have to draw the line somewhere on returns and typically 30-60 days is the cut off for online retail. Even most brick-and-mortar stores, i.e. Wal-Mart or Target have a strict 90 day policy for returns. Most at that point will only allow for an exchange or store credit.

Like · Reply · about an hour ago
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Buggies Unlimited I was also notified that the cart in question (customer is trying to install on) has a modified rear that does not allow for the part to work. We recommend to any and all of our customers that if you have a modified cart, to make sure the part will work prior to purchase. If the customer is not aware of the problem prior to purchase, then we'll do our best after-the-fact to help the customer out, if it is within the 30 day return policy. Again, allowing up to even 60 days in some cases. The main issue here seems to be that too much time has lapsed. I am very sorry, but our policy stands.

Like · 47 minutes ago
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Charlie Spencer The Cart is NOT modified. It is a 1998 G-16 Gas. According to YOUR ad, it fits.

Like · 46 minutes ago
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View more replies..

Write a reply...

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Write a comment...
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Charlie Spencer

Im filing a complaint with The Better Business Bureau regarding false advertising and poor customer service.

Like · · 3 hours ago
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As soon as I post what horrible parts/service from Buggies Unlimited my posts are deleted. Obviously they have a full time person to block any potential bad press (which I'm sure there is a TON) off Facebook hiding their poor businesss practices for the world to see. Very sad that a company appears reputable but doesn't care about the client.

Like · · 3 hours ago

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Do NOT Buy anything from this company. All poorly constructed. Try to get ahold of customer service. I bought a limited slip that will not fit my cart, and they refuse to return it. I also am trying to get my secondary clutch warrantied as it came apart after just 2 months. Do not buy any of this Chinese JUNK! Buggies Unlimited ONLY WANTS YOUR MONEY.. they do not care about repeat business...

Unlike · · 3 hours ag

You like this..

Write a comment...

I have been told again to basically pound sand. The company apparantly knows and DOES NOT CARE that they are selling pure Crap and providing even worse service.

Like · Reply · 3 hours ago
..
Do NOT buy any parts from this Company!! They are all made in China with the poorest materials available and the Company will NOT stand by their products. I ordered a limited slip differential and it didn't even fit my cart.. even though the ad said it would.. Now I am out $200 and the company refuses to return. Also put a "performance kit" on.. the driven clutch was so poorly constructed that it came apart in less than two months on a stock cart.. DO NOT buy this JUNK!!

Like · · 3 hours ago

PAPABEAR1 · 02-25-2014, 05:13 PM

I don't care if its been 9 months if its not right its not right. And Wally world will make a return long after 90 days on most merchandise. Telling the BBB won't do squat. And if it were a 30 dollar electrical part I can see them standing tuff, but this is a mechanical 200 dollar part . rebox it and send it back to china for full credit. This sure ain't the country I've been fightin for alll my life .

PAPABEAR1 · 02-25-2014, 05:16 PM

I wonder how long it takes to have that deleted ......I am such a Richard Cranium....and proud..

02-25-2014, 03:14 PM	#1
Twomile Not Yet Wild Join Date: Mar 2013 Location: Lake Lanier, GA Posts: 11	Do NOT buy from BUGGIES UNLIMITED! Well I ordered a "power plus max torque" kit and a Limited Slip/Posi from Buggies Unlimited last September and it took me a while to get it installed... Long story short The Crappy Chinese made garbage that they sell does not hold up! The driven clutch took a crap only at 2 months and I have a stock cart. When I was removing the clutch to get it fixed, I started to install the posi-unit. It did not fit my 1998! Buggies Unlimited is refusing to return the product saying that it is my fault that I ordered the wrong part and that I should have returned it within 30 days. This is the worst customer service I have ever encountered and I hope to God my Story gets out there so people will not be taken like I have. Do yourself a big favor and Call Plowman's Golf carts instead. Plowmans, unlike BU cares about their customer and is interested in repeat business. BU is only interested in selling Cheap parts and leaving the customer in the dark with no support and no customer service. If you look a little on the BU facebook page, you can find where people post bad press and they immediately delete it..

02-25-2014, 03:22 PM	#2
bokeasmowl friends call me Boke Join Date: Apr 2008 Location: Smithfield, North Carolina Posts: 7,772	Re: Do NOT buy from BUGGIES UNLIMITED! We've all known that for awhile. That's why we have these great sponsors that help support this site.

02-25-2014, 03:32 PM	#3
jakesnake27 Gone Wild Join Date: Aug 2009 Posts: 14,245	Re: Do NOT buy from BUGGIES UNLIMITED! I agree with boke, buy from the Site Sponsors!
jakesnake27 Gone Wild Join Date: Aug 2009 Posts: 14,245

02-25-2014, 03:38 PM	#4
chris9703 Not Yet Wild Join Date: Jun 2013 Location: Sherrills Ford, NC Posts: 6	Re: Do NOT buy from BUGGIES UNLIMITED! I have no experience with B U, but have been dealing with Don Plowman for my Yamaha Drive. I won't consider anyone else! Don is so knowledgeable, and pleasant to talk to. Patient, and I feel like he is in no hurry when I speak with him. Best customer service anywhere!

02-25-2014, 03:47 PM	#5
Twomile Not Yet Wild Join Date: Mar 2013 Location: Lake Lanier, GA Posts: 11	Re: Do NOT buy from BUGGIES UNLIMITED! I am wishing I would have gone to this forum before ordering that made in China Crap. the customer service from Buggies Unlimited was nonexistant. Luckily I got ahold of Don @ Plowmans and he has gotten me fixed up!

Today
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02-25-2014, 04:08 PM	#6
PAPABEAR1 Gone Wild Join Date: Nov 2013 Location: Aylett, Va. on the Mattaponi. Posts: 1,530	Re: Do NOT buy from BUGGIES UNLIMITED! Glad I read this , been on their site looking at stuff ....No more. Glad your getting it straight.

02-25-2014, 04:46 PM	#7
scottyb Happy Carting Join Date: Dec 2007 Location: Southern California Posts: 73,418	Re: Do NOT buy from BUGGIES UNLIMITED! We should have a big sign saying this all of the old-timers know it's true but, we forget to tell the newbies. Actually we have to thank them for this forum.... In a roundabout way

02-25-2014, 04:51 PM	#8
Twomile Not Yet Wild Join Date: Mar 2013 Location: Lake Lanier, GA Posts: 11	Re: Do NOT buy from BUGGIES UNLIMITED! Here is teh discouse that myself and BU went through (after several heated emails telling me that I am screwed) Recent Posts by Others If only the customer service was as fast as the person monitoring bad press on Buggies Unlimited Facebook page.. Very dissapointing to see that such pisspoor service and parts quality exists today. Do NOT BUY from this Company!!!! Like · · 3 hours ago Top Comments . Write a comment... .. Charlie Spencer LOL.. Customer service does not answer phone calls OR emails so How and the heck should I deal with customer service? Like · Reply · 54 minutes ago .. Buggies Unlimited: I am sure if you call in and wait in the que someone will be happy to answer your call. I know if you leave a message that may take longer for CS to return the call. Mainly because your message will be at the end of any other messages left while handling other phone calls. If it says would you like to leave a message or continue to wait... choose the latter. It may be a bit frustrating, but you'll be happier in the long run when you are finally able to speak with a representative. One time I was calling a government office and waited for 22 minutes to have someone pick up. No worries though. I just put it on speaker phone and did something else on my computer to pass the time. I'm really sorry this has been such an unpleasant experience for you. I know you are frustrated, Sir. I actually do completely understand. Like · 35 minutes ago .. Charlie Spencer If you understood, you would offer a return on this product that I purchased after being TOLD by the ad that it would fit. I am not the only person that has had issues with getting ahold of customer service. Look at all of the deleted posts from other people having the same probllem . Comparing your business to a Government agency is simply a joke. It makes perfect sence that you would strive to run your business like a government-run one. I called and left a message, emails and nobody has returned my calls. Why will you not return this part that does not fit? Oh, you are probably afraid that you will not sell it because everyone is stating to wise up that your company is selling GARBAGE. Like · 30 minutes ago .. Write a reply... .. Charlie Spencer What about that you falsely advertised that a product would fit when in fact it does not. Show some good faith. Obviously all you care about is profit and not taking care of the customer. Simply stating that your return policy yada yada yada. Show some good faith and make it right. That is all I ask Like · Reply · 57 minutes ago .. Buggies Unlimited Thanks for the judgment on my character. I am not an "all you care about is profit and not taking care of the customer" type of person. I understand you are frustrated, but attacking my character will not negate the fact you waited 5 months to install the product in question. Like · 25 minutes ago .. Charlie Spencer So, if you are who you say you are you would Bend your return policy and help me out. Like · 24 minutes ago .. Charlie Spencer But, no.. policy policy policy. Even if I had called within 30 days Im sure your returns deprartment is/are trained to delay all return claims. A client could not even get ahold of you via the "Customer service" line at all. YOu simply do not answer. Like · 23 minutes ago .. Charlie Spencer All I am saying is that I am not the only person that has had issues with your company's service and parts quality. You don't stand behind them. Bottom Line. I will make sure to tell everyone not to buy this chinese made crap from a company that will not stand behind their products. In good faith, you should take back the limited slip because it does not fit.. Like · 21 minutes ago .. Charlie Spencer REGARDLESS of the 3 day return policy. Like · 21 minutes ago .. Write a reply... .. Buggies Unlimited Lol. We're not trying to hide all of your comments. Your last five are showing about how much you hate us and our "piss-poor" Customer Service. That is the issue here really. Customer Service issues should be handled through Customer Service to find a resolution. We understand you're upset and I am very sorry that it has gotten to this point. After checking with CS I have been notified that this was a purchase from 5 months ago. Our current policy is 30 days for returns. However, we have made exceptions of up to 60 days for returns, depending on the circumstances surrounding the purchase. However, we do have to draw the line somewhere on returns and typically 30-60 days is the cut off for online retail. Even most brick-and-mortar stores, i.e. Wal-Mart or Target have a strict 90 day policy for returns. Most at that point will only allow for an exchange or store credit. Like · Reply · about an hour ago .. Buggies Unlimited I was also notified that the cart in question (customer is trying to install on) has a modified rear that does not allow for the part to work. We recommend to any and all of our customers that if you have a modified cart, to make sure the part will work prior to purchase. If the customer is not aware of the problem prior to purchase, then we'll do our best after-the-fact to help the customer out, if it is within the 30 day return policy. Again, allowing up to even 60 days in some cases. The main issue here seems to be that too much time has lapsed. I am very sorry, but our policy stands. Like · 47 minutes ago .. Charlie Spencer The Cart is NOT modified. It is a 1998 G-16 Gas. According to YOUR ad, it fits. Like · 46 minutes ago .. View more replies.. Write a reply... .. Write a comment... . Charlie Spencer Im filing a complaint with The Better Business Bureau regarding false advertising and poor customer service. Like · · 3 hours ago .. As soon as I post what horrible parts/service from Buggies Unlimited my posts are deleted. Obviously they have a full time person to block any potential bad press (which I'm sure there is a TON) off Facebook hiding their poor businesss practices for the world to see. Very sad that a company appears reputable but doesn't care about the client. Like · · 3 hours ago .. Do NOT Buy anything from this company. All poorly constructed. Try to get ahold of customer service. I bought a limited slip that will not fit my cart, and they refuse to return it. I also am trying to get my secondary clutch warrantied as it came apart after just 2 months. Do not buy any of this Chinese JUNK! Buggies Unlimited ONLY WANTS YOUR MONEY.. they do not care about repeat business... Unlike · · 3 hours ag You like this.. Write a comment... I have been told again to basically pound sand. The company apparantly knows and DOES NOT CARE that they are selling pure Crap and providing even worse service. Like · Reply · 3 hours ago .. Do NOT buy any parts from this Company!! They are all made in China with the poorest materials available and the Company will NOT stand by their products. I ordered a limited slip differential and it didn't even fit my cart.. even though the ad said it would.. Now I am out $200 and the company refuses to return. Also put a "performance kit" on.. the driven clutch was so poorly constructed that it came apart in less than two months on a stock cart.. DO NOT buy this JUNK!! Like · · 3 hours ago

02-25-2014, 05:13 PM	#9
PAPABEAR1 Gone Wild Join Date: Nov 2013 Location: Aylett, Va. on the Mattaponi. Posts: 1,530	Re: Do NOT buy from BUGGIES UNLIMITED! I don't care if its been 9 months if its not right its not right. And Wally world will make a return long after 90 days on most merchandise. Telling the BBB won't do squat. And if it were a 30 dollar electrical part I can see them standing tuff, but this is a mechanical 200 dollar part . rebox it and send it back to china for full credit. This sure ain't the country I've been fightin for alll my life .

02-25-2014, 05:16 PM	#10
PAPABEAR1 Gone Wild Join Date: Nov 2013 Location: Aylett, Va. on the Mattaponi. Posts: 1,530	Re: Do NOT buy from BUGGIES UNLIMITED! I wonder how long it takes to have that deleted ......I am such a Richard Cranium....and proud..

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