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Electric EZGO Electric EZ GO Marathon, Medalist, TXT and RXV. |
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09-28-2021, 10:19 AM | #1 |
Gone Wild
Join Date: Oct 2012
Location: Southwestern Pa.
Posts: 6,205
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Wanted to give a "Kudo's" to Alltrax
I just replaced my 10+ year old Alltrax AXE with a new Alltrax SR controller.
When my old AXE was acting up I called Alltrax support and they told me (actually verified what JohhnieB told me) why my old AXE was acting up and said replace it now.....before I get stuck. I ordered a new SR from ScottyB (another kudos to ScottyB) but I wasn't aware that ScottyB tossed in a new solenoid mount. So, I just ordered from Alltrax their controller universal mount and solenoid mount that comes with it. So, when I got the package from ScottyB, my solenoid mount was in there. I called Alltrax to attempt to stop the order, but they shipped it. I told them what occurred and the next day they credited my CC with the order. Heck....I haven't shipped it back yet!! (That's happening today) I also had a few questions about my new SR and their tech people answered it very politely and that information helped with the install. So....a Kudo's to a company like Alltrax!! Customer service appears to be #1 in their book. |
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09-28-2021, 10:56 AM | #2 |
Gone Wild
Join Date: Sep 2010
Location: Florida
Posts: 1,895
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Re: Wanted to give a "Kudo's" to Alltrax
I have to also give them props, every single time I have had an issue over the years...they have either walked me through the programming or replaced controller under warranty. I second these Kudo's they are a great company
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09-28-2021, 12:19 PM | #3 |
Gone Wild
Join Date: May 2012
Location: Rio Verde, Az
Posts: 7,126
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Re: Wanted to give a "Kudo's" to Alltrax
I have had a similar very good experience with Alltrax customer support! I have two of their controllers and I changed motors and needed help with a better Field Map. They looked at my logs and sent me a couple maps to try and that got my performance where I expected it.
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09-28-2021, 11:53 PM | #4 |
Gone Wild
Join Date: Nov 2016
Location: near Calgary, AB, Canada
Posts: 1,511
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Re: Wanted to give a "Kudo's" to Alltrax
Thanks for the glowing Alltrax recommendations ... I know what controller I will be going with when I need a replacement for my 1998 Cushman!
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