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Old 09-28-2021, 10:19 AM   #1
DaveTM
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Default Wanted to give a "Kudo's" to Alltrax

I just replaced my 10+ year old Alltrax AXE with a new Alltrax SR controller.

When my old AXE was acting up I called Alltrax support and they told me (actually verified what JohhnieB told me) why my old AXE was acting up and said replace it now.....before I get stuck.

I ordered a new SR from ScottyB (another kudos to ScottyB) but I wasn't aware that ScottyB tossed in a new solenoid mount.

So, I just ordered from Alltrax their controller universal mount and solenoid mount that comes with it.

So, when I got the package from ScottyB, my solenoid mount was in there.

I called Alltrax to attempt to stop the order, but they shipped it. I told them what occurred and the next day they credited my CC with the order. Heck....I haven't shipped it back yet!! (That's happening today)

I also had a few questions about my new SR and their tech people answered it very politely and that information helped with the install.

So....a Kudo's to a company like Alltrax!! Customer service appears to be #1 in their book.
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Old 09-28-2021, 10:56 AM   #2
camaroluvz28
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Default Re: Wanted to give a "Kudo's" to Alltrax

I have to also give them props, every single time I have had an issue over the years...they have either walked me through the programming or replaced controller under warranty. I second these Kudo's they are a great company
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Old 09-28-2021, 12:19 PM   #3
Volt_Ampere
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Default Re: Wanted to give a "Kudo's" to Alltrax

I have had a similar very good experience with Alltrax customer support! I have two of their controllers and I changed motors and needed help with a better Field Map. They looked at my logs and sent me a couple maps to try and that got my performance where I expected it.
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Old 09-28-2021, 11:53 PM   #4
ThreeCW
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Default Re: Wanted to give a "Kudo's" to Alltrax

Thanks for the glowing Alltrax recommendations ... I know what controller I will be going with when I need a replacement for my 1998 Cushman!
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