03-14-2023, 07:53 PM | #1 |
Not Yet Wild
Join Date: Mar 2022
Posts: 33
|
Eco Battery Warranty Review- In Progress
Had random shutdown issues with the battery straight out of the box. Stock 2007 Club Car Precedent controller & motor. Reached out to Eco Battery and they were awesome. Super responsive and they sent out a tablet with gear to hook up to the battery. They updated the firmware and had me run it some more to see if it fixed the issue. It didn’t. They checked the logs after I was able to replicate the issue and eventually said they saw something and I needed to make a warranty claim.
I attempted to track down a local dealer (I purchased from Golf Cart Farm) but my local dealer wasn’t carrying them anymore. So following Eco Batteries instructions, I acquired a pallet, pulled the battery and they set up a pickup yesterday. They had it dispatched as soon as I had it out of the cart. A lot quicker than I assumed. So, the battery is on the way from St. Louis to Utah. I’ll keep you posted. |
Today | |
Sponsored Links
__________________
This advertising will not be shown in this way to registered members. Register your free account today and become a member on Buggies Gone Wild Golf Cart Forum |
|
03-15-2023, 05:22 AM | #2 |
Gone Wild
Join Date: Oct 2012
Location: Southwestern Pa.
Posts: 6,204
|
Re: Eco Battery Warranty Review- In Progress
Customer service and support......imagine that!!
|
03-15-2023, 07:56 AM | #3 |
Happy Carting
Join Date: Dec 2007
Location: Southern California
Posts: 73,358
|
Re: Eco Battery Warranty Review- In Progress
Hopefully you get a quick turn around. Keep us posted.
|
03-28-2023, 08:58 AM | #4 |
Not Yet Wild
Join Date: Mar 2022
Posts: 33
|
Re: Eco Battery Warranty Review- In Progress
My battery made it to Utah after a delay in Old Dominion’s shipping early last week. Eco Battery looked it over and have sent out a replacement. Still waiting on a tracking number, but I am expecting the replacement to be here later this week. So far so good. Hopefully the new one functions properly as so many others have experienced. I’ll keep you all updated.
Long story short, Eco Battery stands behind their product. |
03-28-2023, 09:11 AM | #5 |
Gone Wild
Join Date: Feb 2014
Location: Stuart, FL
Posts: 386
|
Re: Eco Battery Warranty Review- In Progress
Bad to hear about issues, but great to hear they stand behind their product ! Awesome news!
|
03-28-2023, 04:06 PM | #6 |
Not Yet Wild
Join Date: Mar 2022
Posts: 33
|
Re: Eco Battery Warranty Review- In Progress
Finally got word on why they couldn’t get me a tracking number. Apparently they had some shipping delays internally. I was initially told it was shipping last Thursday, now I have been informed it’s shipping today. So that’s a bummer. I was hoping to be back in business this weekend, but it seems unlikely now. So the initial 3 day turnaround once they received my battery turned into a week. At this point I’ve been out of commission 16 days. 3 of it due to an Old Dominion delay in transport. Still no tracking number, but I’ve been told it shipped today. A bit upset with the shipping date discrepancy, but otherwise they’ve been responsive and cooperative.
|
04-03-2023, 02:45 PM | #7 |
Not Yet Wild
Join Date: Mar 2022
Posts: 33
|
Re: Eco Battery Warranty Review- In Progress
Got the call from Old Dominion on Friday to schedule a delivery for Monday. I asked if there was any possibility that I could go pick it it up. To my surprise, yes. Fortunately the Old Dominion hub is about 10 minutes from where I live. So I went and got the battery and installed it just in time for the severe storms to roll in. Charged it up and had it ready to go for Saturday.
I was initially nervous to put it through the paces. There was one particular stretch that was up a slight incline which caused a shutdown every time I ran it. So we puttered around for a bit. Finally worked up the courage to let it eat up the hill and it ran like a champ. No shut down, no low state of charge warning. Yay! So far so good. |
04-03-2023, 03:50 PM | #8 | |
Getting Wild
Join Date: May 2009
Location: CT
Posts: 124
|
Re: Eco Battery Warranty Review- In Progress
Glad to hear you received the replacement and it has been installed! The Eco's are great units!
-Ray Quote:
|
|
04-03-2023, 04:09 PM | #9 |
Gone Wild
Join Date: Oct 2012
Location: Southwestern Pa.
Posts: 6,204
|
Re: Eco Battery Warranty Review- In Progress
Great!!
|
|
Thread Tools | |
Display Modes | |
|
Similar Threads | ||||
Thread | Forum | |||
Battery life and Warranty | Electric EZGO | |||
RXV Elite Battery Warranty | Electric EZGO | |||
2009 Precedent 12V battery warranty | Electric Club Car | |||
Battery Warranty? | Electric Club Car | |||
Melted terminal on new battery, warranty? | Electric EZGO |