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Old 09-22-2021, 12:29 PM   #31
jonr3
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Default Re: 48v 100Ah Evoltion low battery voltage

Quote:
Originally Posted by GCS290 View Post
So far no update, the local dealer of those batteries told this customer some bs about the charger being wrong. Personally I don't think they could get a replacement anytime soon so they are buying time. Once she gets the cart back from them she is going to call me to go check it out. So we will see, as soon as I find out a solution I will let you all know.
Just to let you know, I sent an email to Extreme Team regarding this thread (and sent them the link) and told them that, from a marketing standpoint, it would be very beneficial to their company to handle this issue quickly.

His reply was: "Yes, we have identified an issue with the software in our 48v100ah packs. It seems to only be a problem in the RXV models most of the tme. We have the new software now and are working on getting the problem resolved. Unfortunately, it caught us off guard because we have not had this issue before."

Hopefully, this info will be spread throughout their distributor base so they won't be saying that it's a charger issue or some other BS...
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Old 09-22-2021, 08:11 PM   #32
GCS290
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Default Re: 48v 100Ah Evoltion low battery voltage

Quote:
Originally Posted by jonr3 View Post
Just to let you know, I sent an email to Extreme Team regarding this thread (and sent them the link) and told them that, from a marketing standpoint, it would be very beneficial to their company to handle this issue quickly.

His reply was: "Yes, we have identified an issue with the software in our 48v100ah packs. It seems to only be a problem in the RXV models most of the tme. We have the new software now and are working on getting the problem resolved. Unfortunately, it caught us off guard because we have not had this issue before."

Hopefully, this info will be spread throughout their distributor base so they won't be saying that it's a charger issue or some other BS...
Sounds good, Customer service is always key. Hopefully they can get it all resolved soon.
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