Plowman A++++

k_aimone · 11-29-2018, 05:29 PM

I know many have said it before, but Don is nothing but a top shelf vendor.

I had an ALTRAX controller for a while and it finally burned up the stock motor.

I contacted Don about an upgrade and he sold me the motor, cables, and solenoid. I consider myself fairly mechanically inclined, but after the install I was still having issues. He was able to log on remote and said that my controller was fried.

Now this is why I am a customer for life.

After I installed the new controller I was still having the same issues. I called and he got right on the phone and started trouble shooting again. It turns out that the new solenoid was bad out of the box. Before I said anything he told me to box the solenoid and the controller up and send them back for a full refund. I was stunned, he admitted that I didn't need the controller and said he would give me a full refund. He also stated that it was the first time he ever had a solenoid bad out of the box.

I called to order a new solenoid-controller cable (I gouged the outer wire shield and I didn't like the way it looked) and he sent it to me for no charge. I called Donna and begged her to charge me, but she said it was on Don. I was floored again.

In this day and age, great customer service is hard to come buy. I am glad I decided to go this route and he will get every purchase from me from here on out.

Thanks Don.

drift240se · 11-29-2018, 05:41 PM

big plus 1 here

BBBHC · 11-30-2018, 09:09 AM

Good on you for taking the time to write up this positive experience!

DaveTM · 11-30-2018, 09:37 AM

I sent my rear end gears to Don for an install of his limited slip. My existing unit had some gear chips and he said he could put it back in.....but it would likely fail in the near future. So, I told him to replace the gears and I'm glad I did.

This hunting season the posi-traction has worked great!!! It's been so rainy here that if it's not rock....it's mud. I think I've posi-tractioned "slung" over a ton of mud from my cart!!

Like the old Timex commercial......"Takes a licking and keeps on ticking"!!

Great guy!!

11-29-2018, 05:29 PM	#1
k_aimone Not Yet Wild Join Date: Apr 2016 Posts: 34	Plowman A++++ I know many have said it before, but Don is nothing but a top shelf vendor. I had an ALTRAX controller for a while and it finally burned up the stock motor. I contacted Don about an upgrade and he sold me the motor, cables, and solenoid. I consider myself fairly mechanically inclined, but after the install I was still having issues. He was able to log on remote and said that my controller was fried. Now this is why I am a customer for life. After I installed the new controller I was still having the same issues. I called and he got right on the phone and started trouble shooting again. It turns out that the new solenoid was bad out of the box. Before I said anything he told me to box the solenoid and the controller up and send them back for a full refund. I was stunned, he admitted that I didn't need the controller and said he would give me a full refund. He also stated that it was the first time he ever had a solenoid bad out of the box. I called to order a new solenoid-controller cable (I gouged the outer wire shield and I didn't like the way it looked) and he sent it to me for no charge. I called Donna and begged her to charge me, but she said it was on Don. I was floored again. In this day and age, great customer service is hard to come buy. I am glad I decided to go this route and he will get every purchase from me from here on out. Thanks Don.
k_aimone Not Yet Wild Join Date: Apr 2016 Posts: 34

11-29-2018, 05:41 PM	#2
drift240se Gone Wild Join Date: Oct 2013 Location: Martinsburg WV Posts: 281	Re: Plowman A++++ big plus 1 here

11-30-2018, 09:09 AM	#3
BBBHC Gone Wild Join Date: Jul 2018 Location: Central Ohio Posts: 1,720	Re: Plowman A++++ Good on you for taking the time to write up this positive experience!

11-30-2018, 09:37 AM	#4
DaveTM Gone Wild Join Date: Oct 2012 Location: Southwestern Pa. Posts: 6,215	Re: Plowman A++++ I sent my rear end gears to Don for an install of his limited slip. My existing unit had some gear chips and he said he could put it back in.....but it would likely fail in the near future. So, I told him to replace the gears and I'm glad I did. This hunting season the posi-traction has worked great!!! It's been so rainy here that if it's not rock....it's mud. I think I've posi-tractioned "slung" over a ton of mud from my cart!! Like the old Timex commercial......"Takes a licking and keeps on ticking"!! Great guy!!

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