08-29-2022, 04:37 AM | #11 |
Not Yet Wild
Join Date: Jul 2022
Location: North FLorida
Posts: 4
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Re: Eco Battery Issue
Good news, sort of...
I just installed my Eco battery 105 and the gauge isn't lighting up anymore. I thought I did something wrong! Less than pleased at the lack of instructions. |
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08-29-2022, 10:03 AM | #12 |
Getting Wild
Join Date: Jul 2022
Posts: 79
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Re: Eco Battery Issue
Hey guys, I just wanted to give some info regarding these questions.
First, the battery power button should remain on while charging. Think of it as a disconnect. If it can't drive with the button off, it also doesn't like to charge with the button off. If you turn your button on while charging, it won't sit and cycle while plugged in. Our normal suggestion is to leave your power button turned on and just plugged in to the charger for up to 10 days . If you're going to store it for longer than that, we suggest charging it fully, unplugging the charger and turning the battery power button off. Again, there is nothing wrong with turning the battery off whenever you want but it is unnecessary to be turning it off every time you stop during the day. Just make sure that it is on while on the charger. Most people find it easiest to leave it on and plugged into the charger under normal use. As far as the gauges go, we are working on getting the app finalized and tested so we can release it. It's a project for sure. It has taken time to get updates done and verified as well as get the app done and tested. If you need immediate assistance, many of our dealers have a programmer and can manually flash your battery. Also, we have many people are asking if any current batteries being sold will already have the update done. In short, only our very first batch of Gen 2 batteries needs the update for the gauge. We caught the issue quickly and all subsequent batteries were programmed accordingly. At this point, it is a very small percentage of our Gen 2 batteries that have the gauge issue. I hope this helps. I am happy to answer any questions you guys may have. |
08-29-2022, 11:33 AM | #13 | |
Getting Wild
Join Date: Jul 2022
Posts: 79
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Re: Eco Battery Issue
Quote:
http://ecobattery.com/s/install-instructions We are working on more material all the time. If you ever have questions, you can always give us a call or shoot us an email. 877-326-2288 support@ecobattery.com |
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08-29-2022, 03:03 PM | #14 |
Happy Carting
Join Date: Dec 2007
Location: Southern California
Posts: 73,419
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Re: Eco Battery Issue
Dallas - Your support here is the best. That type of customer commitment boosts consumer confidence.
I remember when Alltrax was trying to release their BT software. I participated in their beta releases with both iphone and android phones. Lots of delays and do overs where involved. Eco is not the only battery having software or app troubles right now. I will email you about other Qs I have. |
08-29-2022, 04:00 PM | #15 | |
Getting Wild
Join Date: Jul 2022
Posts: 79
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Re: Eco Battery Issue
Quote:
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08-29-2022, 04:29 PM | #16 | |
Happy Carting
Join Date: Dec 2007
Location: Southern California
Posts: 73,419
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Re: Eco Battery Issue
Quote:
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08-31-2022, 08:01 PM | #17 |
Gone Wild
Join Date: Apr 2020
Location: Hurricane, Utah
Posts: 2,799
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Re: Eco Battery Issue
I have been to the shop on multiple occasions, and can confirm that these guys are the real deal. The shop is well organized, neat and even though I just barge in uninvited, they have always made time for me. So many companies are just a warehouse where stuff gets received, checked in and shipped right back out-that is not the case here.
Just thought I'd add my .02 I am very fortunate to be close to the shop and to say that I am impressed would be an understatement; these guys are here to stay! |
09-03-2022, 05:28 PM | #18 |
Not Yet Wild
Join Date: May 2012
Location: Wellington, FL
Posts: 27
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Re: Eco Battery Issue
How will the app work? Bluetooth with the gauge or something? Or will I need to buy something else?
Thanks! |
09-03-2022, 05:39 PM | #19 |
Gone Wild
Join Date: Dec 2016
Location: Kingsland, Georgia
Posts: 1,825
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Re: Eco Battery Issue
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09-03-2022, 06:39 PM | #20 |
Not Yet Wild
Join Date: Jul 2022
Posts: 2
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Re: Eco Battery Issue
Curious on results, guessing you have a dc navitas controller?
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