BigBattery 48v HSKY Discouraging News

[Ronno6]

I just had a chat with the BB tech dept.
I was curious that my battery only charges to an absolute max of 54.6v, and that doesn't last long after beginning operation...
The resting voltage drops to 53.2v VERY quickly.
But, resting voltage will read that for many, many days after that.....
Seems like I always am greeted with a readout of 53.0 on the dash gauge, which is always .2v lower than the readout on the battery....
I was told that 53.2 represents a 99% of max charge.....
I was instructed to run the battery down to low voltage cutoff then recharge.
Do this several times to increase capacity...
However, once the LV cutoff point is reached, I would be dead in the water and have to tow to the shop. Not crazy about that........
Then he said to take it to 20% rather than LV cutoff........

I then inquired as to the state of the Blue tooth app for the BMC. First I got blah, blah, but then was told that, if my IOS device didn't recognize the BMS on BT, IT NEVER WOULD................... So...................
I guess I just have to stay in the dark and drive it.

Not to say that I am unhappy with the HSKY, just disappointed that I was not more informed when I purchased it.

Y'ALL BE ADVISED !!!