ERIC Update Issues

[Hangar Pilot]

Originally Posted by NoleFan4Ever

Just want to make sure you read this first, and all the steps competed as stated. If so, cycle the charger A'/C again.

I downloaded that document from another post and I follow it to the letter. That's what aggravating with this process. It should be so simple.

[MadAktion]

I just bought new batteries and I’m experiencing this exact same issue. We’re you able to resolve it?

I found a list of error codes on the delta Q (manufacturer of the ERIC charger) website. It basically says to call their offices, which I’ll do in the morning.

https://support.delta-q.com/hc/en-us...uide_rev_1.pdf

[MadAktion]

My issue isn’t resolved, but I’ve made progress. Delta Q responded with:

“Sometimes you will get an script error depending on the data transfer rate of the USB drive. Some generic brand USB could result with this error. It's best to use a USB drive such as Sandisk or Kingston.“

That wasn’t very helpful for me, as I tried installing algorithm #71 using a variety of flash drives with no success. I then attempted to install algorithm #1 just to see if it would work. Surprisingly it did work. I then attempted to install algorithm #71 again. This time it was successful.

I then charged the cart overnight. Everything went as expected. Unfortunately when I reviewed the results on the SimpleIDAT software, it’s stated “ActiveAlgNotSet|” error alarm (pictured).

I have another email into Delta Q in an attempt to resolve. Any feedback would be appreciated – thanks. To be continued…

[Sergio]

Did You double check all the basics already:

• Make sure the USB disk is formatted as FAT32
• Re-download and re-extract the contents of the algorithm zip file into the root of the drive.
• Show all hidden and system files to make sure CHARGER is the only folder on the root of the drive.
• The CHARGER folder should contain the FILES and FILTERS folders.

[MadAktion]

Originally Posted by Sergio

Did You double check all the basics already:

• Make sure the USB disk is formatted as FAT32
• Re-download and re-extract the contents of the algorithm zip file into the root of the drive.
• Show all hidden and system files to make sure CHARGER is the only folder on the root of the drive.
• The CHARGER folder should contain the FILES and FILTERS folders.

Yes
Yes
No - will look into “hidden files”
Yes

Thanks for input

[MadAktion]

Originally Posted by Hangar Pilot

I've installed a new set of Trojan T875 batteries in my 2014 Precedent. After reading a few post on the forum about updating the algorithm in the chargers I thought I would check mine. It had version 31. So I followed the instructions on updating it to version 1.

The first time I tried it and then checked it still had the old version 31 installed. So I tried it again. It ran through the process and the green triangle stopped blinking. So when I unplugged the flash drive the triangle flashed a fast yellow. So I plugged the flash drive back in and it acted like it was doing an update and the triangle was solid green. Again when I unplugged the flash drive it flashed the fast yellow.

So I cycled power on the charger and then did a down load. The simple IDAT software shows under the Charger Summary that Active Charging Profile at 1. Under Charger Cycles in the Active Algorithm column it shows nothing and in the Alarms?Errors column is shows ActiveALGNotSet!

So am I ok? Do I need to charge the batteries for the charge cycles to be updated and show the correct information?

Can anyone tell me how to access the “charger summary” referred to in the first post of this thread? I’m sure it’s something simple, but I’m clearly overlooking it. It might give me some clues. Thanks!

[MadAktion]

Never mind, I figured it out. Single click on the charger serial number, then new tabs become available

[MadAktion]

So...good news. My active algorithm is now set to #71. The only thing ive done since the previously mentioned overnight charge was to drive the cart down to 50.5V, plug the cart in overnight, format the the flashdrive, and plug the formatted flashdrive into the charger to download the charge cycle database. I wish i could pin down exactly what i did for the next guy who runs into this problem. Best thing I can say is be patient, and methodical. Thx for being there everyone.

[alex-in-china]

I have a fleet of Club Cars and installed new Trojan T-875 batteries. The chargers have the 31 algorithm. I downloaded the "1" profile and went through the procedure for 46 chargers. only 7 of the chargers updated to profile "1". They have 4.3.7.264 active software. The others didnt update but went through the normal blinking green to solid green procedure. the ones that didnt update have softwares 2.0.1.8, 1.11.4.8, and 1.10.0.8. Do you think the software is too old to accept the charge profile? Also can i download the software upgrade? the SW folder in the "1" algorithm is empty.

[alex-in-china]

Hi Fairtax4me, your information has been very helpful. So thanks. Got a few questions. I have a fleet of Club Cars and installed new Trojan T-875 batteries. The chargers have the 31 algorithm. I downloaded the "1" profile and went through the procedure for 46 chargers. only 7 of the chargers updated to profile "1". They have 4.3.7.264 active software. The others didnt update but went through the normal blinking green to solid green procedure. the ones that didnt update have softwares 2.0.1.8, 1.11.4.8, and 1.10.0.8. Do you think the software is too old to accept the charge profile? Also can i download the software upgrade? the SW folder in the "1" algorithm is empty. Any ideas?