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Old 05-23-2020, 06:08 PM   #1
Robbiecaud
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E-Z-GO
 
Join Date: May 2020
Location: SC
Posts: 17
Default Cart will not move

I had the company I bought it from come out to repair the USB because it wasnít working. When they did they left the main battery cable loose which caused it to arc and short the charger. They came out again this morning and replace the charger. When they were on site he tested to see if the charger worked and did I did not check to see if the cart moved because it did the day before after I tightened the terminal and drove it home.

This evening I went out and nothing. I turn it on and it shows full charge and the lights work but it will not move into reverse neutral or forward. Do you have any thoughts? Iím going to call the company again and leave them a voicemail and see if they can look at it on Monday however Iím afraid that since Bob tweaked the controller they will say I voided the warranty which scares me because I paid almost $6000 for this cart a few weeks ago.

If any one has any advice I would appreciate it. Thanks
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Old 05-23-2020, 06:33 PM   #2
Andy4639
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Join Date: Jan 2007
Location: Liberty SC, Garden City SC
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Talking Re: Cart will not move

Quote:
Originally Posted by Robbiecaud View Post
I had the company I bought it from come out to repair the USB because it wasnít working. When they did they left the main battery cable loose which caused it to arc and short the charger. They came out again this morning and replace the charger. When they were on site he tested to see if the charger worked and did I did not check to see if the cart moved because it did the day before after I tightened the terminal and drove it home.

This evening I went out and nothing. I turn it on and it shows full charge and the lights work but it will not move into reverse neutral or forward. Do you have any thoughts? Iím going to call the company again and leave them a voicemail and see if they can look at it on Monday however Iím afraid that since Bob tweaked the controller they will say I voided the warranty which scares me because I paid almost $6000 for this cart a few weeks ago.

If any one has any advice I would appreciate it. Thanks
Did you look to see if they put it in tow?

I've had several customers have me look at their carts and find it in tow.
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Old 05-24-2020, 03:36 AM   #3
BobBoyce
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Join Date: Oct 2015
Location: TN/NC/GA Tri-state area
Posts: 3,573
Default Re: Cart will not move

Quote:
Originally Posted by Robbiecaud View Post
I had the company I bought it from come out to repair the USB because it wasnít working. When they did they left the main battery cable loose which caused it to arc and short the charger. They came out again this morning and replace the charger. When they were on site he tested to see if the charger worked and did I did not check to see if the cart moved because it did the day before after I tightened the terminal and drove it home.

This evening I went out and nothing. I turn it on and it shows full charge and the lights work but it will not move into reverse neutral or forward. Do you have any thoughts? Iím going to call the company again and leave them a voicemail and see if they can look at it on Monday however Iím afraid that since Bob tweaked the controller they will say I voided the warranty which scares me because I paid almost $6000 for this cart a few weeks ago.

If any one has any advice I would appreciate it. Thanks
Like Andy said, check to see if it was left in Tow. Any battery pack related wiring work on an RXV needs to be done with it in tow mode.
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Old 05-27-2020, 12:02 PM   #4
Robbiecaud
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Join Date: May 2020
Location: SC
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Default Re: Cart will not move

Thanks everyone. It been a real circus but i got it going again. tracked it down to a wire he didn't connect on the new charger he installed.
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Old 05-27-2020, 06:21 PM   #5
BobBoyce
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Join Date: Oct 2015
Location: TN/NC/GA Tri-state area
Posts: 3,573
Default Re: Cart will not move

Quote:
Originally Posted by Robbiecaud View Post
Thanks everyone. It been a real circus but i got it going again. tracked it down to a wire he didn't connect on the new charger he installed.
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