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Old 03-10-2020, 02:29 PM   #31
pacman377
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Default Re: Fan turning on on controller when it's cool outside.

Talked with alltrax yesterday and today everything looked right when they viewed the snapshot. Was instructed to disconnect the wires and look for dirt or anything blocking the connection. I looked below the heat shrink and noticed one wire was not connected to the connector. Stripped back a bit of the insulation and inserted it in and everything was working. Emailed them a photo and they said they would get a new cable out. Awesome customer service
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Old 03-10-2020, 03:56 PM   #32
scottyb
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Default Re: Fan turning on on controller when it's cool outside.

Quote:
Originally Posted by pacman377 View Post
Talked with alltrax yesterday and today everything looked right when they viewed the snapshot. Was instructed to disconnect the wires and look for dirt or anything blocking the connection. I looked below the heat shrink and noticed one wire was not connected to the connector. Stripped back a bit of the insulation and inserted it in and everything was working. Emailed them a photo and they said they would get a new cable out. Awesome customer service
Oh - the growing pains of a new product...So glad you figured this out and thanks for letting us know - which plug was this one?
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Old 03-10-2020, 04:00 PM   #33
pacman377
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Default Re: Fan turning on on controller when it's cool outside.

The plug from the controller to the module.
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