DPI customer service issues

[rib33024]

Is that 8.07? And the other battery is 8.67. How old are these batteries.

[tag50]

New. Post #16.


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[klanel]

Originally Posted by rib33024

Is that 8.07? And the other battery is 8.67. How old are these batteries.

8.67 to 8.7(not 8.07)
Had to re-read what I had typed since my vision isn't the best.

[tag50]

Originally Posted by klanel

I finally received the replacement control board from DPI. Looks like their shipment and my letter to their CEO went out about the same day.

Will be interested to see if I get a response to my letter detailing the poor customer service I have gotten for the past two weeks.

Have not had a chance to install the new board yet. Just hope it fixes my charger issue.

Well it's been almost a month, have you had a response from the DPI big dog?


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[klanel]

[QUOTE=tag50;1299043]Well it's been almost a month, have you had a response from the DPI big dog?

No, maybe they don't care or I told them something they already knew.

I did return another board a few weeks ago and got it back yesterday. Working last night, will see when I get back home this evening.

[flyons78]

Sheesh! I'm on the fence about this DPI charger, and this thread isn't selling me on it at all! I have a low tolerance for poor customer service.

[teecro]

Originally Posted by flyons78

Sheesh! I'm on the fence about this DPI charger, and this thread isn't selling me on it at all! I have a low tolerance for poor customer service.

I would ask how many threads have you read trashing DPI chargers?

Mine is nearest to 2 years old and plugged in 24/7 with absolutely zero for issues, when I did have a question on settings all of my questions were answered straight away.

DPI is a true smart-charger with float mode this makes it one of the best chargers out there for tending your batteries and extending their useful life. I've yet to even need to add water to my 2+ year old batteries which have really only known the DPI charger....

[scottyb]

Originally Posted by flyons78

Sheesh! I'm on the fence about this DPI charger, and this thread isn't selling me on it at all! I have a low tolerance for poor customer service.

I don't think you will find another thread like this one.
I can tell you we have sold hundreds of DPI chargers over the last 3-4 years and I have never seen an example like this. Other dealers have also sold hundreds of this charger and if there was a problem there would be many more people coming forward with complaints but, there are not. All of which leads me to believe this is an isolated incidence which will be resolved shortly.