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Old 06-29-2013, 02:36 PM   #11
TxPowderCoater
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Default Re: Extremely poor customer service @ Buggies Unlimited

I ordered from them (BU) this past week and their items were shipped and arrived in good time and condition. I'm happy with my one order from BU, guess it all depends on if your lucky enough to order something they actually have in stock instead of drop shipping to you from somewhere else.
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Old 06-29-2013, 03:13 PM   #12
speedgolfer
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Default Re: Extremely poor customer service @ Buggies Unlimited

I have dealt with them for years, I have spent allot of money with them and am very happy with there product and there service, I have not encountered any of the complaints that you guys are saying
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Old 06-29-2013, 04:45 PM   #13
Dave in VA
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Default Re: Extremely poor customer service @ Buggies Unlimited

Quote:
Originally Posted by jakesnake27 View Post
I have bought a few accessories from them, this last order everything arrived at different times, which I don't particularly like. But one thing I did like was that they gave me a brake switch kit and extra rear supports for free. Not really sure why, but hey I have brake lights now. I sold the supports on craigslist for $20. They also send you about 6 months of their magazine after you place an order with them. I guess I've been lucky, no real bad experiences yet.
Some poor schmuck is dealing with BU customer service looking for his switch and supports... "Oh, that was sent out weeks ago"
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Old 06-29-2013, 04:55 PM   #14
2monsters
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Default Re: Extremely poor customer service @ Buggies Unlimited

They are also good for back ordering items and not telling you. Their customer service just flat out don't care. Washed my hands of them a while ago. My money goes to the mom and pop shops that are not corporate owned.
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Old 06-29-2013, 05:12 PM   #15
jakesnake27
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Default Re: Extremely poor customer service @ Buggies Unlimited

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Originally Posted by Dave in VA View Post
Some poor schmuck is dealing with BU customer service looking for his switch and supports... "Oh, that was sent out weeks ago"
True, true
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Old 08-09-2013, 04:04 PM   #16
Lkbum
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Default Re: Extremely poor customer service @ Buggies Unlimited

Saw this thread too late. Ordered a flip seat and front bumper. Front bumper (Jakes) was great. Box the seat came in was damaged, had been repackaged at some point, loose bolts and screws inside (roughly 1/4 of them actually there). Seat frame was damaged. Took photos of everything and sent a nice email last week. Called on Friday, left message. Left two messages on tues. could only get a busy signal on weds. Called American Express on weds, disputed the charge.. Was planning to work with them, but they can now flat go to h3ll. Will never do business with them again. Be warned.
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Old 08-09-2013, 09:10 PM   #17
yukonjackgt
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Default Re: Extremely poor customer service @ Buggies Unlimited

I called and called , left multiple messages without a single call back ever. Even tried email not a single return message. I liked the catalogs but that does not make up for lack of service , incorrect parts , and when I finally got someone on the phone it was like I was bothering them. I am done with them for sure.
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Old 08-10-2013, 08:49 AM   #18
essness
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Default Re: Extremely poor customer service @ Buggies Unlimited

They are useless, period! One order several items from one of the companies that nivel bought, over the next 2 months, part by part all arrived. Sometimes I got a shipping notice, sometimes not. That was two years ago. I'm still getting random order confirmations and shipping notices for items I may or may not have ordered from them.
Credit card company reversed the charge because they could not get a response from them either by phone, mail, or email.
The upside, I got a bunch of free stuff. The down side, I had to re order everything from other companies to get the cart/s done in time for the season.

If your expirience with this company was positive, then I'm happy for you. However, you may not want to try again because, nivel destroys good companies.
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Old 08-10-2013, 09:52 AM   #19
Pitbull Joe
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Default Re: Extremely poor customer service @ Buggies Unlimited

Never again. The people you talk to are not worth being called "customer service". They act as if they are doing you a favor by talking to you. The girl wrote my address down wrong, so my product was sent back to the UPS station. That was after 3 days of going back and forth with BU because the girl also shorted me on one of my tracking numbers. Once I got everything cleared up, I had an hour to get to the UPS station in the next city over before it closed at the lift was sent back to BU. All because their people have poor communication skills and to busy trying to rush you off the phone.
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Old 08-10-2013, 03:37 PM   #20
azboo
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Default Re: Extremely poor customer service @ Buggies Unlimited

You can also join their forum for a really good time. Be sure to tell them BGW sent you. That always gets you noticed.
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